Customer Experience at a Crossroads: Why Leaders must move beyond transactions to build relationships at scale
Those who move swiftly and strategically will set the pace. The rest risk becoming irrelevant. The future of CX is not about perfecting transactions. It is about creating authentic, scalable relationships that grow customer value and loyalty.
India’s GCC Evolution: The Shift from Cost Hubs to Strategic Growth Engines
India’s GCC market is projected to surpass $100 billion by 2030. GCCs are no longer just cost centers; they are becoming direct revenue contributors by powering sales enablement and go-to-market execution.
Reskilling and Upskilling in the AI Age
nearly 60% of all occupations have at least 30% of their activities that are automatable with current technologies. Moreover, they estimate that by 2030, 375 million workers globally will need to switch occupational categories due to automation and AI.
The Growth Conundrum Facing Credit Unions
Technology is now a critical component of member engagement in financial services. Members expect seamless, fast, and personalized digital experiences. For credit unions, collaborating with technology providers is an efficient way to modernize without the heavy burden of building in-house capabilities from scratch